You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter • say why you are writing and how you feel • explain what happened • tell them what you would like them to do.

Dear Sir or Madam, I am writing

this

letter to express my dissatisfaction with the service that I received from one of your taxi drivers

last

month.

Although

I have written an email to your customer service centre to narrate what your driver did when he drove me

last

month, I have not been contacted until now. I find

this

fairly unacceptable. On 20th March, I went to Sydney to meet one of my important clients. After arriving at the Sydney airport, I took your company’s taxi and told the driver my destination clearly, which was the Sofia Hotel CBD branch.

However

, the drive took me to another Sofia hotel

that is

extremely far away from my destination, which made me miss my appointment and caused a significant economic detriment to me. In my opinion, as

this

is definitely the driver’s fault, I require that the taxi fee should be refunded to me immediately.

In addition

, I reckon I am entitled to compensation for the financial loss and an apology. Please respond to my email at the earliest opportunity to discuss the solution to

this

problem. I am looking forward to your reply. Yours faithfully, Nina Guan