There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Dear Mr Reynold, I am writing to you regarding the complaints about our reception

area

that we have received over the past few months, and to share my opinion about how to address them. Many

visitors

stated their dissatisfaction with our reception

area

and most of the complaints were due to the fact that the place is overcrowded, they often have to wait for a long and there is no desk to fill in the forms. They

also

showed their concerns that only one receptionist cannot serve them promptly and that kills their valuable time. Needless to say, the

area

where

visitors

arrive and wait is extremely important as it represents the image of our company and gives the

first

impression of the organization. Taking

this

into consideration, it is highly important to enlarge the reception

area

by annexing the room

next

to it.

Moreover

, it would be a good idea to equip the place with an additional sofa set and a desk for the

visitors

to use.

Finally

, hiring a

second

receptionist would be definitely worthwhile. I am hoping that you would look into the recently lodged complaints and implement the suggested changes to better serve the

visitors

and keep our reputation intact. Yours Sincerely, Mark Almond