You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are goint to do about it.

Dear Sir or Madam, I am writing to express my dissatisfaction with the services provided by your company, American Airlines, during my
last
flight from Vancouver to Ontario, on January 17th. After we landed, I went to the baggage claim in order to get my suitcase, but I was perplexed when I realized it was lost. It is pink luggage, big size, with two zippers containing a card with my name and phone. It
also
has four wheels and a white sticker on the right. It has all my belongings: clothes, suits, hygiene products and most important
my
Change the word
the

The word my may be incorrect in this context. Consider changing it.

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medicines, that I need to get on a daily basis. I have already called you three times and I still got no response or information about where are my things. Please find out what happened and get in touch as soon as you find it. I look forward to hearing from you. Mr Rodrigues
Submitted by taorodrigues9 on

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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