You have recently bought a product from the local market,but it had already been used Write a letter to the shopkeeper Say when you bought it Explain the situation Ask for refund or replacement

Dear Sir/Madam, I am writing to complain about a baby doll which is purchased from your shop in our city. The
first
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thing I would like to like to tell you is that I ordered
this
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baby doll on June 15th from your online site. I bought
this
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for my daughter’s birthday present but we got it 7 days even
it
Correct word choice
though it
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was showing
next
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day delivery. I would like to complain about a
product
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.
Firstly
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, Box was not packed nicely, it looks like someone tried to open it.
However
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, When I opened the box, it was looking
an
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for an
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old
product
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which is just
cleaned
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been cleaned
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and packed for delivery.
This
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caused me substantial inconvenience because it was bought for a special occasion. I would appreciate
if
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it if
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you could give me
refund
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a refund
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of
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for
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this
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product
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or replace
with
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it with
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another
product
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. I have attached pics of a doll. If you have any
question
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, you can text me on 235468447. I am looking forward to hearing from you. Yours faithfully, Mark Jones

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

What to do next:
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