You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

Dear Sir or Madam, I am writing to complain about the water filtration machine which I bought at your shop in Nguyen Kim branch
last
Tuesday.
To begin
with, I bought
this
device in order to supply fresh water for my family and my newborn baby. When the machine was installed, the water came out yellow dark, and smelled awful. I read again the installation instructions and tried to reinstall but the result was the same.
Then
I called the help centre and explained the situation. One staff told me that they would send a technician the following day, but no one came to check. I would be grateful if you could send one skilful technician to my home to check
this
matter. I hope you consider
this
urgent matter. Yours faithfully, Emily
Submitted by minhhoangtn2089 on

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General
Keep striving for clarity and succinctness in your descriptions to enhance effectiveness.
Writing Style
Consider diversifying your sentence structures and vocabulary for even greater impact.
Structure
You effectively structured your letter with a clear introduction, body paragraphs, and conclusion.
Task Response
You successfully addressed all parts of the task, clearly stating the problem, your previous attempt to address it, and your desired resolution.
Tone
The polite and formal tone throughout the letter is suitable for the context and audience.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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Topic Vocabulary:
  • equipment malfunction
  • customer service
  • warranty claim
  • attempted resolution
  • unsatisfactory response
  • replacement request
  • repair services
  • refund procedure
  • swift resolution
  • consumer rights
  • loyalty to the shop
  • managerial intervention
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