you have recently missed a project deadline which resulted in your company lossing an important client. write a letter to your senior director. in your letter apologise for what happened explain why you missed the dead line tell him her how will you avoid in future.
Dear Sir,
I would like to extend my sincere apologies on behalf of my team that responded to the ABC project for missing the deadline.
As a result
, we lose a loyal customer.
I was informed that the project is harder than I expected. I have estimated this
project will be finished within two weeks, but we cannot meet it this
time due to all members do not have enough experience with inspection machines before. In addition
, we took a long time to find an appropriate inspection camera for the sample that the customer gave us.
To prevent this
situation happens again in future, we provide training to all members in detail about the inspection machine. Regarding these issues, we are going to take a necessary step to ensure that such
situations are taken care of with a better responsibility by making a manual report to trace the information.
Please accept my sincere apologies. I fully understand how important this
customer means to us.
Best regards,
Lin P.Submitted by kei_kee on
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