You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter say why you are writing and how you feel explain what happened tell them what you would like them to do.

Dear manager, I am writing

this

letter with regards to bringing your attention to one of the problems I have faced with your Uber driver, who cancelled my ride due to the payment method I selected.

This

caused huge trouble for me as I was about to miss my exam. actually, I have an important exam in the north of the city at my university and so I decided to take an Uber. I waited for it in my location for 30 minutes but unfortunately, he did not come. I called him and he said, due to my online payment he cancelled that request. I had to cancel that trip.

Moreover

, I had to take another taxi and I was under pressure because of his actions . I would appreciate it if you consider the situation and try to solve the problem of payment online.

on the other hand

, I expect the driver to give explanations for his bad behaviour.

in addition

, all of the charges that were deducted from my account were returned. and since that,

this

happened had a huge impact on my exam, I emphasized I do not accept any excuse. Thank you for taking the time and your consideration of my letter.I looking forward to hearing from you as soon. Yours sincerely, Salehi