You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, -complaining about this -giving your reasons -asking for the bill to be changed

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Dear Sir, I am one of your old customers, and for your kind reference, my customer ID Number is 32567890.
This
letter is with regards to the bill of July 2022 in which I noticed about the charges imposed for international calling that has not done by me,
therefore
writing you to complain about the same. I used the phone solely for local calls and messages
this
month, in fact for three months I have not done any calls outside the country.
Moreover
, I have checked with other members of my family but no one else has done it , and that can be seen in the call history records. In view of the above, It seems these charges have been mistakenly added to my bill,
therefore
I would request you to verify the records again and help me with the revised bill after withdrawing the unjustified charges. I am looking forward to your confirmation on
this
matter at the earliest. Best Regards Komal Handa
Submitted by komalhanda1990 on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • Billing discrepancy
  • Inaccurate charges
  • Customer service
  • Billing cycle
  • Itemized statement
  • Rectification
  • Resolving billing issues
  • Goodwill gesture
  • Accuracy in billing
  • Proactive communication
  • Service provider
  • Customer satisfaction
  • Adjustment of charges
  • Billing department
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