You should spend about 20 minutes on this task. You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: introduce yourself explain the situation say what action you would like the company to take You should write at least 150 words.

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Dear Sir, My name is Anand Vaishnav and I am writing
this
letter to inform you concerning the difficulties, I faced related to a new
camera
which had been bought two weeks earlier. I purchased the
camera
Nokia-770 DSLR from the Avenue Branch. It was having the issue of battery operated shutter.
As a result
, while switching off the
Camera
, the shutter was not closing automatically. The
next
day I visited the branch and explained the problem to the company officer. He advised me the
camera
will be sent to the central workshop for repair. They will inform me
accordingly
.
However
, after a week, Unfortunately, I did not get any response from them.
Therefore
, I would like to draw your attention to the necessary action.
Firstly
, replace the
camera
with a new one or if it is not available, kindly refund me the money.
Secondly
, inform your staff to follow the commitment and timeframe as they agreed,
otherwise
it will definitely impact your sales and drop the number of customers. I am looking forward to hearing from you. Yours faithfully, Anand
Vaishanv
Correct your spelling
Vaishnav
Submitted by mohan on

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Topic Vocabulary:
  • representative
  • troubleshoot
  • recap
  • response
  • repair
  • replace
  • refund
  • inconvenience
  • timely
  • purchase date
  • model number
  • issue
  • malfunction
  • customer satisfaction
  • promptly
  • warranty
  • escalate
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