You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter • say why you are writing and how you feel • explain what happened • tell them what you would like them to do.

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Dear Sir or Madam, I am writing

this

Linking Words

letter to express my dissatisfaction with the taxi service that I took from your firm on previous Monday. I asked the cab driver to pick me up from my office and take me to my home.

Firstly

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, his driving was cruel so I was horrified as it was rainy and the road was slippery.

Secondly

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, he used foul language frequently when he was talking on the phone. I wanted him to be aware of the driving but he offended me as well. Once I took off the car, I contacted the call centre department to leave my comments and complain about the unprofessional driver interaction.

Although

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they promised to ban the driver from working in the company for at least 1 month, I noticed that he is working as before without facing any dire consequences.

Therefore

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, I advise you to revise your hiring procedure and consider strict rules for drivers to increase the level of customer satisfaction and

also

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set effective penalties for employees who do not comply with the company’s policies. If you need

further

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information about the incident, please contact me. Yours faithfully, David

m_sepahiWed Oct 05 2022

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

194 words

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