You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter • say why you are writing and how you feel • explain what happened • tell them what you would like them to do.

Dear Sir or Madam, I am writing

this

letter to express my dissatisfaction with the taxi service that I took from your firm on previous Monday. I asked the cab driver to pick me up from my office and take me to my home.

Firstly

, his driving was cruel so I was horrified as it was rainy and the road was slippery.

Secondly

, he used foul language frequently when he was talking on the phone. I wanted him to be aware of the driving but he offended me as well. Once I took off the car, I contacted the call centre department to leave my comments and complain about the unprofessional driver interaction.

Although

they promised to ban the driver from working in the company for at least 1 month, I noticed that he is working as before without facing any dire consequences.

Therefore

, I advise you to revise your hiring procedure and consider strict rules for drivers to increase the level of customer satisfaction and

also

set effective penalties for employees who do not comply with the company’s policies. If you need

further

information about the incident, please contact me. Yours faithfully, David