You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from, and in your email: oGive details of the purchase oDescribe the problem oExplain why you need a replacement urgently

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Dear Customer Service, I am writing to express my dissatisfaction with a recent purchase I made from your online store. In fact, on November 11, 2024, I ordered a blue winter jacket with Order ID 123456 and a pair of black trousers.
However
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, upon receiving the items, I encountered several issues that must be addressed.
Firstly
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,
although
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I ordered a medium size for the jacket, it was far too large, which was disappointing given the sizing chart provided on your website.
Furthermore
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, the trousers had a noticeable defect, as the seam was unravelled, rendering them unwearable. Despite my high expectations based on previous purchases,
this
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experience has been quite frustrating.
Therefore
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, I kindly request a replacement for both items at your earliest convenience. As I have an upcoming trip scheduled for next week and
consequently
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, I must receive these replacements promptly. Thank you for your attention to
this
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issue and I look forward to your prompt response. Yours faithfully, Abraham Streeter
Submitted by majid.ebadi on

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Task Response
Ensure that the description of the problem is clear and detailed, perhaps by mentioning how this might have affected your trust or future purchases.
Coherence and Cohesion
Make sure to maintain a formal tone consistently, even when expressing dissatisfaction.
Coherence and Cohesion
The letter has a clear logical structure, with each paragraph addressing a specific aspect of the task.
Coherence and Cohesion
The closing of the letter is polite and formal, which is suitable for a complaint letter.
Task Achievement
The writing tone is generally formal and appropriate for an official complaint letter.
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