You experienced an incident on public transport that caused you distress. Write a letter to the manager of the public transport company. In your letter describe the incident explain how this incident affected you suggest what could be done about it.

Dear Sir or Madam, I am writing to notify you of an upsetting incident I experienced on the Tafford

train

line

last

week and to suggest ways to prevent similar ones in future. As I always do after my shift on Friday night, I was taking the 9:15

train

from Central to Tafford. Usually, the

train

is crowded, but

last

week, I was alone in the carriage. At the

third

station from Central, a man got on the

train

and approached me, demanded my wallet and phone, which I handed over, and got off at the

next

stop. Obviously, I was terrified, and without my phone, I had no way to call for help. The emergency button on the carriage was out of order, so I was unable to notify the driver, which added to my distress. Since the robbery, I have been too afraid to return to work as I have to rely on public transport to commute. I have filed a police report, and I would

also

ask that you take steps to ensure

such

an attack does not happen again. While installing cameras in every carriage would be one option, I feel that having public transport or police officer on every

train

after dark would be even better. I would

also

strongly suggest that all emergency buttons are tested across the network, as

this

defect added to my trauma that night. Please look into these matters as a matter of urgency. Yours faithfully, Pearl Smith