You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir, I write

this

letter in reference to a purchase I made through your online store name “The Jessie’s”. You have a fabulous collection of hand-painted ceramic cereal bowls. My daughter adores pink colour so, just about a week ago, I ordered one for her with pink flowers painted on it. I have received my order yesterday, but to my surprise, the bowl has numerous cracks on its inner side and its paint is

also

faded in various places. It's unusable in

this

condition.

However

, I have not told my daughter about

this

mishap, as she will be sorrowful. I regret to say I was not completely satisfied with my purchase.

Therefore

, I would appreciate it if you could replace it with a brand new bowl which has vibrant colours and is not cracked from any side.

On the other hand

, I would like to receive a full refund. I look forward to hearing from you. Yours faithfully Leo

Submitted by anniezafar3 on Wed Nov 09 2022

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5Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

7 paragraphs

160 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

order number
shipment
delivery
damaged
defective
package
request
replacement
refund
customer support
awaiting your prompt response
solution
photos attached
upon inspection
apologies in advance

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