You travelled by a long distance bus recently and your suitcase was damaged. Write a letter to the bus company. In your letter • Inform the bus company of when and to where you travelled • Describe your suitcase and what happened to it • Explain why the company should pay for a new suitcase

Dear Sir / Madam, I am writing

this

letter to complain about the damage to my

suitcase

while I was travelling on Delta Landways from Isleworth, London to Dublin, Ireland. I was onboard bus # 245

last

March 13,2022 and upon arrival at my hotel, I noticed that the lock on my

suitcase

has been broken. I just recently bought a new

suitcase

prior to my journey. It is a brown

suitcase

, enclosed in an aluminium casing with two metal handles on the front. It comes with a manual lock pad. I am extremely dissatisfied with the way the baggage handlers handled my luggage. I noticed that they were not paying attention to the labels attached to the

suitcase

, "Fragile" and it should have been handled with care. To make matters worse, upon unloading from the bus' baggage compartment, my

suitcase

was dropped to the ground. That could have resulted

to

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the broken lock. I am entitled to make a claim for the value of the above-mentioned item and request that you send me the details

on

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what I need to do in order to proceed. Please respond at your earliest convenience. Yours faithfully, Dell Flask