Write a letter of complaint to the owner, Mark Davies, explaining why you feel the experience was unsatisfactory and what you would like to be done

Dear Mark Davies, As a loyal customer, I would like to bring to it your attention the recent event that occurred at your Mark

Hotel

in London. The

hotel

experience was not pleasant and I am not happy at all with the service offered by your staff.

Firstly

, We stay at your

hotel

as it is been rated as the best accommodation in London. Whereas I noticed the bed sheets were not changed for many days.

In addition

to

this

, the room smells bad. I asked your staff to fix

this

immediately but no one responded back to me.

Secondly

, During lunch, I was given a half-cooked steak by your chef Munzie and I politely informed them to cook better and give us back. Whereas he was so rude to us and did not accept our request. I never experienced

this

previously at your place or any other

hotel

I stayed in so far. I strongly suggest you solve

this

issue and have a better place to serve your customers. Looking forward to hearing from you on

this

matter. Yours Faithfully Luman