You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

Dear Sir or Madam, I'm writing with regard to a pair of earphones I have purchased on your website. Unfortunately, when the product arrived, it did not work properly. I tried

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new generation gadget in different ways with no success. Two weeks ago, I followed the instructions to connect it by Bluetooth to my cellphone, it ran for

one

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hour

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the signal failed. The process was repeated many times and after

one

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hour was necessary to reconnect again. The battery is another issue, as it takes a lifetime to recharge and once full, it

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last

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lasts

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for

one

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day only

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of

one

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week according to the fabricant. For

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reason, if have to make a small trip I have to take the charger with me. As the product with the problem was bought in your e-commerce, I request a refund to the same credit card I use in the transaction. I saw the reviews in the announcement and the consumers were complaining about the quality of

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item, so replacing it is not a possibility. Looking forward to receiving your prompt response. Yours sincerely, Pollyanna Souza