You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, complaining about this giving your reasons asking for the bill to be changed

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Dear Sir, I am writing to complain about incorrect billing that happened to my Ooredoo mobile number. I was billed for a few international calls that I never made. I have been an Ooredoo customer for a very long time, and I never faced
such
an issue. For the past month, I have been on emergency leave, and I have been in my home country, where there is no network for Ooredoo's service provider.
Hence
, practically, there is no way someone could use my phone to make an outgoing call. You would be able to verify
this
information by checking the
last
tower location where my cell phone was connected.
Additionally
,
the
Correct article usage
apply
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international calls are deactivated on my cell phone from the time the new SIM card was purchased.  I believe there have been some miscalculations in the billing, and I am sure
this
can be easily corrected. I would like to request that you revalidate my
last
month's bills and correct the error. I would request that you send me the updated bill so that I can clear them at the earliest.  Yours sincerely, Robin Raju
Submitted by robinraju04 on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • Billing discrepancy
  • Inaccurate charges
  • Customer service
  • Billing cycle
  • Itemized statement
  • Rectification
  • Resolving billing issues
  • Goodwill gesture
  • Accuracy in billing
  • Proactive communication
  • Service provider
  • Customer satisfaction
  • Adjustment of charges
  • Billing department
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