There have been some problems with the bus servicing, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company, in your letter: Describe what the problems are Explain how these problems are affecting you Suggest what you would like the company to do

Dear Sir, I am a regular user of the Bus Rapid Transport (BRT) service and I must admit your services have been great until I started noticing some discomforting irregularities from the first day of March 2023 which is about two weeks ago. As a banker, I find it very challenging to use bus services that are not consistent with their timing ,especially pick-up times in the mornings which is why I chose the company over many others;

however

my experience since a fortnight ago has been disheartening ,to say the least as the buses now report the station twenty to thirty minutes beyond the scheduled time.

This

has affected my resumption time at

work

terribly and I have been sanctioned at

work

a few times because I reported late and

this

is not good at all for my career.

Secondly

, we have had a few days within the past two weeks that the vehicle was on the ground a bit earlier but to my surprise, the driver drove to the fuel station to buy fuel after we had boarded.

This

was quite unlike the BRT service that I have always known and patronized. Stopping by the terminal to buy fuel that early is not favourable to me as your client because I still had to deal with reporting late to

work

,

although

the bus arrived at the loading bay earlier at an appropriate moment.

However

, the driver apologized on those few occasions, explaining that the admin officer who was to authorize the purchase the evening of the previous day was not available at

work

.

While

I understand it was not the driver's fault completely, I will like to suggest that an alternative authorization channel be made available either electronically to enable the admin to carry out that task from any location without necessarily being physically present at the job.

This

will be helpful in ensuring that the vehicle is fueled

at the end

of a duty day as has been your practice as life uncertainties are almost inevitable which may be why the admin officer was away from

work

at a critical hour which was quite unlike him.

Furthermore

, regarding the concern of reporting at the loading site late which I earlier mentioned, the drivers made us understand that it has been a result of traffic congestion

due to

an ongoing road construction project. I will like to suggest that your team should find out from people within the community if there is an alternative route that the drivers may be using pending when the road construction is completed. In a situation where there is no other route to be used in place of the regular route, I will suggest you make arrangements for another parking space away from the area where the road construction is taking place; there are quite a number of motor parks around who will be willing to offer

such

service for a token since it will be for a brief moment. Thank you and I anticipate your prompt positive response. Yours faithfully, Osbert, Onyinyechi Angela