You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manager should do to improve the food in future

Dear Sir or Madam, I am Ella Khin from Carousell, writing

this

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letter to express a few concerns about the cuisines with regards to a full-day meeting which we reserved at your hotel on 20th of April.

Firstly

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, I would like to thank you for your great amenity and kind hospitality as most of our guests enjoyed the facilities, the atmosphere and the

overall

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experience of spending time there. It was crystal clear that all staff were well-trained so that they offered impressive service on time and efficiently.

However

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, there were complaints from everyone at the meeting about the quality of the meal which was less than our expectations.

In particular

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, they did not like the taste of fish cuisines which were salty and spicy.

Moreover

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, the rice was served cold which made them almost inedible. If I may suggest to your hotel, please ask your chef to check the supply of food in the kitchen and to taste all the dishes before serving them to guests.

Also

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, your serving room might need some system to keep the meals warm for a longer period. I hope you will settle these matters in future. Yours Faithfully, Ella Khin