You should spend about 20 minutes on this task. Write at least 150 words. You have just returned from holiday and were not satisfied with your trip. Write to the travel agency. In your letter •Say where / when you went on holiday •Explain why you are not satisfied with your holiday •Tell them what you would like them to do
Dear Sr
I am writing
this
letter to express my extreme dissatisfaction regarding a holiday which was organized by your company for last
two weeks.
On the 3rd December, my husband booked a trip for 2 adults and 2 children from your travel agency for 6 days and 5 nights to Korea. During our meeting to prepare for the trip, you gave us clear instructions regarding the services that your company support Correct article usage
the last
to
us. It included 2 nights in Change preposition
apply
4-star
Seoul hotel and a free double-decker bus Correct article usage
a 4-star
tickets
for city sightseeing for 4 members.
Fix the agreement mistake
ticket
However
, once we arrived in Seoul, we were surprised that the receptionist told us there was 1 night only
available for us to stay because the hotel was booked for the special season and the extra room that we could rent was only for 2 adults. The second problem is the free double-decker bus tickets from your promotions to visit sightseeing city which were free for 2 adults only. Even though we could manage ourselves for the extra cost it was an additional economic burden for our trip’s budget.
I would suggest you provide your customers with all Rephrase
apply
facilities
which you can ensure prior to the journey and if you could provide your services better so that you can attract more internal Correct article usage
the facilities
tourist
for outing travel.
I look forward to hearing your positive response
Yours faithfully,Fix the agreement mistake
tourists
Submitted by yeshomeclass on
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.
greeting and closing
Consider starting your letter with a polite salutation such as 'Dear Sir or Madam' and end with an appropriate valedictory such as 'Kind regards' or 'Sincerely'. This adds a respectful tone to the communication.
logical structure
Make sure that the information provided is consistent throughout the letter. For example, you mentioned both 2 and 4 members in different parts of the letter. This discrepancy needs to be addressed to avoid confusion.
single idea per paragraph
Your letter could benefit from clearer paragraphing whereby each paragraph contains a single idea or complaint. While this is mostly observed, the last paragraph introduces two different suggestions which could have been separated for better clarity.
complete response
You have appropriately addressed all parts of the task and provided the necessary detail required. You have also made clear what resolution you would like from the travel agency.
suitable writing tone
Be consistent with the level of formality throughout the letter. Phrases such as 'I am looking forward to hearing...' would be more appropriately formal than 'I look forward to hearing...'
Ultimate Speaking practice for IELTS
Practice speaking step by step, answer real-life questions, and build your confidence. Start your free trial and improve your speaking skills today!