In recent years, many small local shops have closed because customers travel to large shopping centres or malls to do their shopping. Is this a positive or a negative development?

Nowadays,

consumers

prefer to purchase anything they need in large malls, even

they

Correct word choice

if they

show examples

are far from the place they live, and

this

leads to the close of many local

stores

. I partially think

this

is a positive trend and believe local

shops

can

also

benefit the general public's life. On the one hand, the tendency to large shopping centres can be positive for themselves because shopping malls can provide better services than local

stores

. It is undeniable because in most cases, large companies have sufficient capital and value their reputation, thereby, they are willing to establish a specific customer service team to deal with those after-sale problems. The staff in

this

team are trained to mitigate

consumers

' anger by their communication strategy and professional knowledge about the products, which can result in a great experience

of

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for

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consumers

even though they find the goods they bought have quality problems.

For example

, Meci, one of the large shopping mall brands, has call centres all around the world. No matter

in

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apply

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what time of day,

consumers

who have problems can always find someone to help, which can never be achieved by local

stores

.

On the other hand

, small local

shops

are still playing a crucial role in many places, and if those

shops

are closed, it can cause a negative impact on the people who are living there.

That is

because local

stores

can provide convenience to residents in the same town by reducing their time consumption. If

consumers

only want to buy some daily necessities

such

as a bag of salt or a bottle of olive oil, there is no need for them to travel a long distance to supermarkets.

In contrast

, local

shops

can become their preference in these situations, especially for low-income families with no personal cars.

For instance

, most people living in the villages of Mexico cannot afford vehicles as their average wage is lower than ten dollars per day, and local

shops

are the major source of their daily necessities. If those

shops

are forced to close

by

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to

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shopping malls in the centre of large cities, those individuals can hardly find a place for shopping. In conclusion, from my perspective, the development of large shopping places can be both positive and negative, and it depends on the

consumers

themselves to decide whether

this

trend can harm or benefit their life.