In recent years, many small local shops have closed because customers travel to large shopping centres or malls to do their shopping. Is this a positive or a negative development?

Nowadays,

consumers

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prefer to purchase anything they need in large malls, even

they

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if they

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are far from the place they live, and

this

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leads to the close of many local

stores

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. I partially think

this

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is a positive trend and believe local

shops

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can

also

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benefit the general public's life. On the one hand, the tendency to large shopping centres can be positive for themselves because shopping malls can provide better services than local

stores

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. It is undeniable because in most cases, large companies have sufficient capital and value their reputation, thereby, they are willing to establish a specific customer service team to deal with those after-sale problems. The staff in

this

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team are trained to mitigate

consumers

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' anger by their communication strategy and professional knowledge about the products, which can result in a great experience

of

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for

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consumers

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even though they find the goods they bought have quality problems.

For example

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, Meci, one of the large shopping mall brands, has call centres all around the world. No matter

in

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apply

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what time of day,

consumers

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who have problems can always find someone to help, which can never be achieved by local

stores

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.

On the other hand

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, small local

shops

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are still playing a crucial role in many places, and if those

shops

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are closed, it can cause a negative impact on the people who are living there.

That is

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because local

stores

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can provide convenience to residents in the same town by reducing their time consumption. If

consumers

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only want to buy some daily necessities

such

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as a bag of salt or a bottle of olive oil, there is no need for them to travel a long distance to supermarkets.

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, local

shops

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can become their preference in these situations, especially for low-income families with no personal cars.

For instance

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, most people living in the villages of Mexico cannot afford vehicles as their average wage is lower than ten dollars per day, and local

shops

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are the major source of their daily necessities. If those

shops

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are forced to close

by

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to

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shopping malls in the centre of large cities, those individuals can hardly find a place for shopping. In conclusion, from my perspective, the development of large shopping places can be both positive and negative, and it depends on the

consumers

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themselves to decide whether

this

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trend can harm or benefit their life.