You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your senior director. In your letter ● apologise for what happened •● explain why you missed the deadline •● tell him/her how you will avoid this situation in future.

Dear Linda, I hope

this

message finds you well, I am writing to apologize that the company has lost an important client

due to

the mistake that I have made. I am so sorry that I missed the deadline

of

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for

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submitting the proposal for Tony, who is one of the big customers of Volet company. He was so angry about

this

because it made him fail to give a report to his manager. I know that it was a serious mistake and I sincerely apologize for

this

. I had a heavy cold for a week and on the

last

day of

deadline

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the deadline

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, I just couldn’t stand and do any of the work. My husband sent me to a hospital, and I was in a non-conscious situation, so I fail to finish my project. My colleagues Mary and Lucy, who have not been involved in it before, on account of

this

, there was no backup solution as well. I have learned a lot from

this

matter, and I need to make some changes to avoid

this

happening again on me. I have to involve team members all the time to understand the running projects to secure a backup resource if some accidents happen. Another change I would make is that if I have any problems delivering results to customers, I had to inform them as soon as possible. Sorry again for my mistake and look forward to hearing from you. Yours faithfully Regina Chen