ou travelled by a long distance bus recently and your suitcase was damaged. Write a letter to the bus company. In your letter •Inform the bus company of when and to where you travelled •Describe your suitcase and what happened to it •Explain why the company should pay for a new suitcase

Dear Sir/Madam, I am Jasmine Mir. I am a frequent traveller of your

bus

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service- The Maple Transport. I travelled from Edmonton to Calgary on the 5th of April 2023 holding ticket Number EDMCL078. I am disappointed with your

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staff as they have damaged my suitcase. I boarded the

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at 8 A.M. and got dropped off at 2:30 P.M.

While

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boarding the

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I had given one of your

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staff members to keep my new American Tousister purple-coloured suitcase bag to be kept in the luggage section of the

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. It contained important documents and a new laptop.

However

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, when I collected my bag I was shocked to see it torn apart,

moreover

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, the handle was

also

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broken and one of the four wheels was displaced as well. I am dissatisfied with your service and man-handling of the luggage resulting in damaging my brand new handbag. Mis-handling of

customers

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customers'

customer's

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carry-on bags leads to bad customer reviews for the organization.

Therefore

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, I request you to take quick action and issue a full refund for my suitcase. I am attaching you purchase receipt that I had a couple of days prior to my travel.

In addition

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to that, kindly train your staff to handle the bags carefully to keep your organization's reputation good. Thank you, Yours sincerely, Jasmine.