You travelled to another city on business last week, and there was a problem with your hotel room. Write to the hotel manager. In your letter... •- Tell the manager about the problems you had •- Explain to them how you feel about what happened •- Let them know what actions you would like them to take.

Dear Sir, I would like to complain about some issues I had with your
hotel
last
week.
As a result
of these problems I was unable to enjoy my stay at your
hotel
and so I am writing to share them with you.
Firstly
, I was looking forward to
make
Change the verb form
making
show examples
use of your
hotel
facilities
such
as
swimming
Correct article usage
the swimming
show examples
pool and gym during my stay.
However
, on checking into the
hotel
I was told that all facilities are currently being upgraded and so were not open to guests. I felt very disappointed as that was the main attraction for booking your
hotel
. I think you should make it clear on your
bookings
Fix the agreement mistake
booking
show examples
website when certain activities are unavailable in the
hotel
.
Secondly
, the room was very hot and stuffy, and the
air conditioned
Add a hyphen
air-conditioned
show examples
system was not working properly. I was very frustrated because I was not able to get a proper night’s sleep. In future, I suggest you should carry out a full room check before allowing guests to use it. All in all, I was very unhappy with my stay. If you could offer me a refund or something else by way of compensation, that would be much appreciated. Yours,
Submitted by nilufer.korkmaz on

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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