You travelled to another city on business last week, and there was a problem with your hotel room. Write to the hotel manager. In your letter... •- Tell the manager about the problems you had •- Explain to them how you feel about what happened •- Let them know what actions you would like them to take.

Dear Sir, I would like to complain about some issues I had with your

hotel

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last

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week.

As a result

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of these problems I was unable to enjoy my stay at your

hotel

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and so I am writing to share them with you.

Firstly

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, I was looking forward to

make

Change the verb form

making

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use of your

hotel

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facilities

such

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as

swimming

Correct article usage

the swimming

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pool and gym during my stay.

However

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, on checking into the

hotel

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I was told that all facilities are currently being upgraded and so were not open to guests. I felt very disappointed as that was the main attraction for booking your

hotel

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. I think you should make it clear on your

bookings

Fix the agreement mistake

booking

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website when certain activities are unavailable in the

hotel

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.

Secondly

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, the room was very hot and stuffy, and the

air conditioned

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air-conditioned

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system was not working properly. I was very frustrated because I was not able to get a proper night’s sleep. In future, I suggest you should carry out a full room check before allowing guests to use it. All in all, I was very unhappy with my stay. If you could offer me a refund or something else by way of compensation, that would be much appreciated. Yours,