You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: • give details about the order you made • explain what was wrong with the item • tell the company what you want them to do about it

Dear Sir/Madam, I am writing

this

letter to draw your attention to the recent order that I placed from your e-commerce website. It took a week’s time only for the wrong product to be delivered. I ordered an iPhone mobile cover from your online website Flaze.com holding invoice number 3862T on 3rd September 2023 and the payment was done via PayPal e-wallet. I regret to inform you about the service that was rendered.

However

, the product that I received was in a different size. The website clearly gave the information that

this

cover would support

Iphone

Correct your spelling

iPhone

12 model , but to my ,surprise

this

cover does not fit my mobile device. It is very unfortunate to receive bad service from

such

an esteemed online commerce site.

Furthermore

, I would like a replacement for

this

, else I would like to get a full refund for it via

paypal

Correct your spelling

PayPal

Paypal

. Thank you. Yours faithfully, Jacob Wills

Submitted by yusra.f.jaffer on Thu Sep 07 2023

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4Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
2Grammar mistakes
 

7 paragraphs

153 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

order number
shipment
delivery
damaged
defective
package
request
replacement
refund
customer support
awaiting your prompt response
solution
photos attached
upon inspection
apologies in advance

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You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: • give details about the order you made • explain what was wrong with the item • tell the company what you want them to do about it

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