You missed your flight due to a problem at the airport

Dear Sir or Madam, Two days ago I had a codeshare flight to Perm made by Belavia and S7 Airlines. I often use connected flights to get to Perm from Minsk via Moscow, and the typical connection time between them is 40 minutes, which is more than enough. But, as you may know, there were the first day of renewing
of
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the border control on the Russian side for arrivals from Belarus two days ago. Despite the fact that it was announced two weeks earlier, no changes to the schedule were made. At the same time, the border staff was not prepared, and it took about 35 minutes just to cross the border. It happened on Friday, so no tickets were available. Because of
this
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,this
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I had to use a train. Which cost me an additional 200 dollars and 30 more hours longer trip. At the airline's information desk, when I asked for compensation or a new ticket, they refused to do anything with an argument that,
according to
their rules, 40
minutes
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40-minute
connection time is enough for flights from Minsk through Moscow. Which is definitely not true in the new conditions. So, if
a
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compensation is not possible, it would be great if the air company, at least,
inform
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informed
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passengers about the new circumstances which can affect their future trips. Regards John Fedor.
Submitted by daslapovsky on

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