You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company •Complaining about this •Giving your reasons •Asking for the bill to be changed.

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Dear Sir/Madam, I hope

this

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letter finds you well. I am writing to express my concerns about the problem associated with the mobile phone

bill

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which I received on October 14th, 2023 and seek your resolution to

this

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issue. Upon receiving the

bill

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, it has come to my attention that there are international call charges of more than $1,000 listed in the

bill

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. I assure you that during the specific time frame, I did not make any cross-border connections, either to my home country or to any other foreign nations. I checked the dialling history, there is no record of any international calls. I attached

this

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report to

this

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letter for your reference. In light of the situation, I kindly request you remove the incorrect charges and update my billing statement

accordingly

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. I

also

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would like you to confirm to me in writing that it has been actioned by sending me the revised

bill

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this

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address. I am looking forward to a swift solution. Thank you for your attention to

this

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important matter. Yours sincerely, Lana Nguyen

nguyenlyacbdThu Oct 19 2023

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task response

The letter effectively addresses the issue with the mobile phone bill and requests a resolution. It provides clear and concise reasons for disputing the charges.

coherence cohesion

The logical structure of the letter is well-organized, and the greeting and closing are appropriately formal. Each paragraph focuses on a single idea, and the ideas are connected logically.

3
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

178 words

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Topic Vocabulary:

Billing discrepancy
Inaccurate charges
Customer service
Billing cycle
Itemized statement
Rectification
Resolving billing issues
Goodwill gesture
Accuracy in billing
Proactive communication
Service provider
Customer satisfaction
Adjustment of charges
Billing department

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You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company •Complaining about this •Giving your reasons •Asking for the bill to be changed.

Some people believe that universities should offer free education to all students, while others think that students should pay for their education. Discuss both views and give your opinion.

Comleing university education is thought some to be the best way to get a good job. On the other hand, other people think that getting experience and developing soft skills is more important. Discuss both sides and give your opinion.

Many people believe that social networking sites have had a huge negative atibe impact on both individuals and society. To what extent do you agree.

Some people get a chance to choose between life without work and spending most of the time working, then they would choose not to work. Agree or disagree?