You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company •Complaining about this •Giving your reasons •Asking for the bill to be changed.
Dear Sir/Madam,
I hope
this
letter finds you well. I am writing to express my concerns about the problem associated with the mobile phone bill
which I received on October 14th, 2023 and seek your resolution to this
issue.
Upon receiving the bill
, it has come to my attention that there are international call charges of more than $1,000 listed in the bill
. I assure you that during the specific time frame, I did not make any cross-border connections, either to my home country or to any other foreign nations. I checked the dialling history, there is no record of any international calls. I attached this
report to this
letter for your reference.
In light of the situation, I kindly request you remove the incorrect charges and update my billing statement accordingly
. I also
would like you to confirm to me in writing that it has been actioned by sending me the revised bill
at this
address.
I am looking forward to a swift solution. Thank you for your attention to this
important matter.
Yours sincerely,
Lana NguyenSubmitted by nguyenlyacbd on
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task response
The letter effectively addresses the issue with the mobile phone bill and requests a resolution. It provides clear and concise reasons for disputing the charges.
coherence cohesion
The logical structure of the letter is well-organized, and the greeting and closing are appropriately formal. Each paragraph focuses on a single idea, and the ideas are connected logically.