You have just bought a new mobile phone from a website on the Internet. When it was delivered, the phone was faulty. Write a letter to the company. In the letter: introduce yourself; explain the situation; state what action you want to be taken.

Dear Sir or Madam, I am writing

this

letter with regard to an item that I recently purchased from your online store. I am Jack Satti and I have been working for a daily magazine as a reporter. My most important duty is to take numerous news-related photographs on a daily basis. As one of my old friends had experienced buying some electronic devices from your website and he seemed to be totally happy with his items, I decided to do the same by ordering a new iPhone from your shop. Unfortunately, as soon as I received my mobile and unwrapped its package immediately, I realized that it might have been used before and apparently there was something wrong with the camera. It is likely to be broken from the inside.

Besides

, it was not even the same colour as I ordered, so I can only assume that one of your employees may have made a mistake

while

preparing it to be sent. Since

,

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it is not an acceptable error, I would really appreciate it if you address

this

matter in person, so that I can receive another device by the end of

this

week. I look forward to the issue to be resolved at your earliest convenience Yours Faithfully,