The best sentence in my professional career is “from Zero to Hero”. My first challenge from the company was to lead a
team
in a rural
area
that I had never visited before. Through
this
journey, as Head of Representative
Office
or Hero, I have learned about true leadership that faces any risk and inspires others to grow together for common goals. It comes from my zero experience in the telecommunication industry,
however
, I developed myself to become a good Hero for developing my
area
during my professional career.
I have managed three different rural areas in the South of Kalimantan with limited resources which are five
sales
officers and 20 technicians. The challenge is to achieve
sales
, infrastructure, and finance targets. As Hero Kandangan, I must face that obstacle, lead my
team
, and maximize the resources to achieve the target. First of all, I should learn about the culture of the community in my
area
which gave me insight into how I can communicate with others. Improved relationships with the
team
through joint activities
such
as morning briefing, ceremony, and other activities. And
then
conducted demand surveys for the network deployment plan. I have innovated for
sales
improvement through social media and online communities so that even though I have a small number of
sales
officers, I can reach all areas.
As a result
, it increased
sales
by 5.5% each month from online marketing.
Moreover
, my
area
achieved
sales
, infrastructure, and finance targets set by the company and I got the best Head of Representative
Office
in Q2 2020 from my
office
.
On the other hand
, there are other challenges to the cost-efficiency program from my company to the business sustainability. In
this
current condition, my role as
leader
of the maintenance division has to manage a limited budget efficiently but still prioritize customer experience. The activities I did were conducting an initial assessment of each program and evaluating the impact that will be carried out.
Next,
I hold a meeting with the
team
to discuss the planning that will be implemented based on the results of the initial evaluation.
Then
, I controlled the execution of the work in the field.
Finally
, the final evaluation was to assess the work ensure that the customer network is running well, and make lessons learned regarding budget efficiency. Through
this
program, it resulted in 10% cost savings every month and the unit that I manage received the Best Access Operation and Maintenance of Telkom Regional Kalimantan in Q2 2023 from my
office
.
In conclusion, a
leader
must be able to provide rational solutions in the midst of limited resources and encourage the
team
to achieve common goals.
This
experience has made me a future
leader
in developing my
area
through telecommunication networks, with the support from Chevening, I hope it will increase my potential to be a great
leader
and make a greater impact through my studies.