You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter ● describe the problem with the equipment ●explain how this problem is affecting your work ●say what you want the shop or company to do

Dear Sir/ Madam, I am the customer who bought the
you supplied two weeks ago. I am writing
letter in order to request a replacement. The
model is LaserJet 1020 and it worked well in the first week.
, it lost its WIFI connection yesterday when I was to print my papers for a bid. I rebooted the machine several times and found the indicator of network access alarming on the control panel. The engineer of your Customer Service Center confirmed via the call that the network adapter of the
was broken. As a freelancer, recently, I
Wrong verb form
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on a commercial bid which involves lots of paperwork.
, the malfunction of the
caused me inconveniences in the process as I had to reach out to the nearby UPS Store for printing. I purchased it from BestBuy in Boston with a 3-month warranty,
, I am entitled to have a free replacement. Your quick response to
issue will be highly appreciated. Yours faithfully, Antoine
Submitted by huaixiangdong on

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Coherence and Cohesion
You should ensure a smooth transition between paragraphs to enhance the flow of ideas. Consider using linking words effectively.
Greeting and Closing
While your letter closes appropriately with 'Yours faithfully,' introducing yourself and the purpose of your letter in the opening paragraph would be beneficial.
Single Idea per Paragraph
Each paragraph should focus on a single idea, and while you have done this relatively well, be careful not to introduce new ideas within the same paragraph without a clear transition.
Complete Response
Your task achievement is quite good, but be sure that each part of the task is equally covered, ensuring that the description of the problem and the impact on your work are both explicitly detailed.
Suitable Writing Tone
Maintain a formal tone throughout the letter, which you have done for the most part, but avoid overly casual language.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • malfunctioning
  • error messages
  • troubleshooting
  • productivity
  • affecting
  • equipment
  • brand
  • model
  • repair
  • replacement
  • refund
  • delays
  • critical
  • impacting
  • user manual
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