You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, complaining about this, giving your reasons, asking for the bill to be changed

#bill #phone #cell #company #charges #time

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Dear Sir or Madam, I have been a subscriber of your services for the

last

5 years.

Last

month, like always I

have

Unnecessary verb

apply

show examples

received a bill via e-mail with details on the amount of money I was charged for each call and SMS. I noticed that the

overall

bill amount was much higher than

usually

Change the word

usual

show examples

. After investigating I found out that there were several calls in the list marked as international, specifically Spain.

This

is a mistake

Remove the comma

apply

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because during

this

time I was in Turkey. I had visited Spain a week before that and I may presume your system did not log the region change after that. I tried calling technical support. After providing details about the situation, the specialist suggested I write a formal complaint via e-mail from the address I use to

Correct your spelling

log

show examples

into the Internet client service portal. Please investigate

this

incident on your side, correct the bill and ensure I am not charged

extra

Correct article usage

an extra

show examples

87$ extra

this

month

due to

a mistake in your processing system. My phone number is +90-506-402-0019. Sincerely yours, Alexander Federyakov

Submitted by fednastya000 on Tue Jan 23 2024

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coherence cohesion

Ensure clear paragraphing by introducing white spaces between them for better readability and organization.

coherence cohesion

Use a wider range of cohesive devices (linking words) to connect sentences and ideas more smoothly.

task achievement

Provide more details about the dates of travels and the billing period in question to add clarity to the complaint.

task achievement

While the writing tone is suitable, work on a more formal closure to your letter -- for example, 'I trust your prompt attention to this matter will resolve the issue swiftly.'

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
5
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

179 words

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Topic Vocabulary:

Billing discrepancy
Inaccurate charges
Customer service
Billing cycle
Itemized statement
Rectification
Resolving billing issues
Goodwill gesture
Accuracy in billing
Proactive communication
Service provider
Customer satisfaction
Adjustment of charges
Billing department

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You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, complaining about this, giving your reasons, asking for the bill to be changed

Use cohesive linking words accurately and appropriately

Museums and art galleries should concentrate on local works rather than showing the cultures or artworks from other countries. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.

Many people work long hours, leaving very little time for leisure activities. Does this situation have more advantages or more disadvantages?

Some people believe that the internet has made books and libraries obsolete. To what extent do you agree or disagree? Provide reason and support with examples.