You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, -complaining about this -giving your reasons -asking for the bill to be changed

#bill #phone #cell #company #charges #time

Dear Sir/Madam, My name is Tajinder Singh and an old customer of your company. I am writing

this

letter to express my dissatisfaction with a bill that I received recently with extra charges for international calls, which I have not made since I started using

this

phone. To commence with, I generally pay around $50 per month with free unlimited messages and national calls;

however

, the bill that I received

last

week was $450

along with

international call charges. These charges are completely unjustified because I am a local contractor and used my cell phone to call government offices and dealers only.

Also

, I checked my call log and do not have any record of international calls.

Therefore

, I request you for updating my current billing statement

accordingly

. I would appreciate your immediate attention to

this

matter. I look forward to hearing from you. Yours faithfully, Tajinder Singh

Submitted by tajinder.panag on Tue Feb 06 2024

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coherence cohesion

Ensure that the letter has a clear logical structure, with an opening and closing that match the formality of the situation. Starting with 'Dear Sir/Madam' and ending with 'Yours faithfully' was appropriate; however, a more explicit closing statement to summarise your concern and expectation would enhance clarity.

coherence cohesion

Group information logically into paragraphs with clear topic sentences. Your paragraphs contain relevant information but consider using more cohesive devices, such as starting a new paragraph when introducing the request for billing correction.

task achievement

Address all parts of the task, ensuring that each point is expanded upon adequately. You have started well but could provide more detailed evidence or perhaps include a reference to the specific billing period in question.

task achievement

Maintain a consistent and suitable tone throughout the letter; your language is formal and polite, which is good. You could enhance the tone by using more varied sentence structures and formal vocabulary. Avoid contractions to maintain formality.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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7Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

6 paragraphs

148 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

Billing discrepancy
Inaccurate charges
Customer service
Billing cycle
Itemized statement
Rectification
Resolving billing issues
Goodwill gesture
Accuracy in billing
Proactive communication
Service provider
Customer satisfaction
Adjustment of charges
Billing department

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You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, -complaining about this -giving your reasons -asking for the bill to be changed

Use a variety of complex and simple sentences

Ultimate Speaking practice for IELTS

Many university students cannot find a job in their chosen profession. What factors may have caused this situation and what, in your opinion, should be done about it?

The internet has transformed the way information is shared and consumed, bit it has also created problems that did not exist before. What are the most serious problems associated with internet and what solutions can you suggest?

As science and technology contribute most to the development of society, science students should get more financial support from government than students in other fields (eg. business, language, etc.). To what extent do you agree or disagree with this statement?

Nowadays artificial intelligence is being used to drive cars. Why is this happening? Is is a positive or negative development?

Some people say free time activities for children should be organized by parents. Others say that children should be free to choose what they do in their free time. Discuss both views and give your opinion.

Essentional vocabulary list for IELTS Writing 7+