The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The given charts illustrate the proportions of 5 different categories of comments about the Parkway Hotel’s customer

service

in 2005 and 2010. Generally, it is apparent that most of the

customers

found the

service

was satisfactory in 2005,

while

the

least

Correct word choice

lowest

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percentage of them considered it was excellent in

this

year. In 2010, customer

service

was evaluated as good by the majority of the investigators,

by contrast

, the least persons deemed it was very poor. Focusing on 2005, most

customers

were satisfied with the

service

, with the figure standing at a whopping 45%, about 3 times as large as the data for good comments.

On the contrary

, the minority of investigators thought it was excellent, which accounted for a tiny 5%, one-third the proportion for those who rated the

service

as very poor. If you divert your attention to 2010, the percentage of

customers

who described the

service

as good has increased by precisely 25% after a five-year period, reaching

to

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39%, around 3 times as great as the data for the ‘poor’ rating. The comments of very poor about the

service

has declined to the minority of the whole

customers

, accounting for a tiny 4%.