The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
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The given charts illustrate the proportions of 5 different categories of comments about the Parkway Hotel’s customer
service
Use synonyms
in 2005 and 2010. Generally, it is apparent that most of the
customers
Use synonyms
found the
service
Use synonyms
was satisfactory in 2005,
while
Linking Words
the
least
Correct word choice
lowest
show examples
percentage of them considered it was excellent in
this
Linking Words
year. In 2010, customer
service
Use synonyms
was evaluated as good by the majority of the investigators,
by contrast
Linking Words
, the least persons deemed it was very poor. Focusing on 2005, most
customers
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were satisfied with the
service
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, with the figure standing at a whopping 45%, about 3 times as large as the data for good comments.
On the contrary
Linking Words
, the minority of investigators thought it was excellent, which accounted for a tiny 5%, one-third the proportion for those who rated the
service
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as very poor. If you divert your attention to 2010, the percentage of
customers
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who described the
service
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as good has increased by precisely 25% after a five-year period, reaching
to
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apply
show examples
39%, around 3 times as great as the data for the ‘poor’ rating. The comments of very poor about the
service
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has declined to the minority of the whole
customers
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, accounting for a tiny 4%.
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Vocabulary: Replace the words service, customers with synonyms.
Vocabulary: The word "data" was used 2 times.
Vocabulary: The word "percentage" was used 2 times.
Vocabulary: The word "proportions" was used 2 times.
Vocabulary: The word "about" was used 3 times.
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