You have ordered a product on a website and received a different product. Write a letter the company. 1. Describe the product you ordered 2. Explain why you aren’t satisfied with the product you received 3. Let them know what actions you expect them to take
Dear Sir
The purpose of writing
this
letter is to demonstrate my dissatisfaction about
an order that Change preposition
with
i
placed through your online platform. I Change the capitalization
I
have
ordered the JBL wireless headphones on April 20, Unnecessary verb
apply
2024
and after a wait of five Add a comma
2024,
days
I received the order. Add a comma
days,
However
; when I opened it, I got
flabbergasted to see that the box was already opened and Verb problem
was
then
packed again. When I looked at the product it was of another brand, which I did not order. I instructed the JBL earphones because those are of very good quality which attached with
the Change preposition
to
bluetooth
Change the capitalization
Bluetooth
of
Change preposition
apply
phone
and I Correct article usage
the phone
am
used to Wrong verb form
have been
organize
these Wrong verb form
organising
from
a very long time.
I am unsatisfied with the product because of authority Change preposition
for
reason
, only the customer has Fix the agreement mistake
reasons
right
to open the box and it is the duty of Correct article usage
the right
company
to make sure to deliver the right item. I tried using these headphones but not working properly as the sound is breaking down in the ears. Maybe these are used ones and very old as I am not able to attach Correct article usage
the company
Correct pronoun usage
them with
with
my Change preposition
to
Iphone
. Correct your spelling
iPhone
Moreover
; this
set is not paired by any other Android device.
I called the customer care service and complained about the issue but they are not able to solve my problem. So, I would suggest either replace
the device with Wrong verb form
replacing
new
one or Correct article usage
a new
send
me a full refund.
Waiting for your prompt reply!
Yours Faithfully,
EnmWrong verb form
sending
Submitted by bawanpreet070 on
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Writing Tone
Begin by addressing the recipient in a more formal manner, such as 'Dear [Company Name] Customer Service,' to improve the professional tone of your writing.
Task Response
Be more specific when describing the product you ordered and the issue you encountered. This might include model numbers or specific features of the JBL wireless headphones, to ensure your complaint is clearly understood and actionable.
Logical Structure
Structure your letter more clearly by organizing it into distinct paragraphs; one for introducing the problem, another for explaining your dissatisfaction, and a final one outlining the steps you expect for resolution. This will enhance the logical flow and make your argument more persuasive.
Greeting and Closing
Use a polite closing statement followed by your name to end your letter. This could be 'Sincerely' or 'Kind regards,' which are more formal and appropriate for this context.
Writing Tone
Instead of directly stating emotions ('I got flabbergasted'), express your disappointment or dissatisfaction more formally. This will maintain a professional tone throughout your letter.
Coherence and Cohesion
Check for any grammatical errors or typos before submitting your letter. Proper grammar and clear language can greatly improve your argument's coherence and the overall impression.
