You have ordered a product on a website and received a different product. Write a letter the company. 1. Describe the product you ordered 2. Explain why you aren’t satisfied with the product you received 3. Let them know what actions you expect them to take

Dear Sir The purpose of writing
this
letter is to demonstrate my dissatisfaction
about
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with
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an order that
i
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I
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placed through your online platform. I
have
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apply
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ordered the JBL wireless headphones on April 20,
2024
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2024,
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and after a wait of five
days
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days,
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I received the order.
However
; when I opened it, I
got
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was
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flabbergasted to see that the box was already opened and
then
packed again. When I looked at the product it was of another brand, which I did not order. I instructed the JBL earphones because those are of very good quality which attached
with
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to
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the
bluetooth
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Bluetooth
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of
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apply
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phone
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the phone
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and I
am
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have been
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used to
organize
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organising
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these
from
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for
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a very long time. I am unsatisfied with the product because of authority
reason
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reasons
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, only the customer has
right
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the right
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to open the box and it is the duty of
company
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the company
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to make sure to deliver the right item. I tried using these headphones but not working properly as the sound is breaking down in the ears. Maybe these are used ones and very old as I am not able to attach
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them with
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with
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to
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my
Iphone
Correct your spelling
iPhone
.
Moreover
;
this
set is not paired by any other Android device. I called the customer care service and complained about the issue but they are not able to solve my problem. So, I would suggest either
replace
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replacing
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the device with
new
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a new
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one or
send
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sending
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me a full refund. Waiting for your prompt reply! Yours Faithfully, Enm
Submitted by bawanpreet070 on

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Writing Tone
Begin by addressing the recipient in a more formal manner, such as 'Dear [Company Name] Customer Service,' to improve the professional tone of your writing.
Task Response
Be more specific when describing the product you ordered and the issue you encountered. This might include model numbers or specific features of the JBL wireless headphones, to ensure your complaint is clearly understood and actionable.
Logical Structure
Structure your letter more clearly by organizing it into distinct paragraphs; one for introducing the problem, another for explaining your dissatisfaction, and a final one outlining the steps you expect for resolution. This will enhance the logical flow and make your argument more persuasive.
Greeting and Closing
Use a polite closing statement followed by your name to end your letter. This could be 'Sincerely' or 'Kind regards,' which are more formal and appropriate for this context.
Writing Tone
Instead of directly stating emotions ('I got flabbergasted'), express your disappointment or dissatisfaction more formally. This will maintain a professional tone throughout your letter.
Coherence and Cohesion
Check for any grammatical errors or typos before submitting your letter. Proper grammar and clear language can greatly improve your argument's coherence and the overall impression.
Topic Vocabulary:
  • order confirmation
  • invoice
  • discrepancy
  • substitute
  • standard procedure
  • customer service
  • replacement
  • refund
  • expedite
  • defective
  • product description
  • inconvenience
  • resolution
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