You travelled by a long-distance bus recently and your suitcase was damaged. Write a letter to the bus company. In your letter, inform the bus company of when and to where you travelled describe your suitcase and what happened to it explain why the company should pay for a new suitcase
Dear Sir/Madam,
I am writing to make a complaint about my
suitcase
which was lost when I was travelling in one of your company's buses.
Last
week, I was travelling from Ottawa to Toronto on your bus
which departed from Ottawa around 9:30 AM. However
, around 11 AM the bus
reached Kingston and I stepped out for a quick break. I placed my suitcase
on the upper deck of the bus
as the driver suggested.
Surprisingly, my suitcase
was lost when I came back and there were security cameras on the bus
but the driver refused to look at the footage. My suitcase
was brown in colour and there were many important documents in that suitcase
and I am experiencing a hard time after losing it. Hence
, I want to request your company to pay for a new suitcase
as it was a mistake on your side.
Looking forward to your response.
Yours sincerely,
Tirth tSubmitted by tirththakkar23 on
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Task Response
Remember to directly address all the points in the prompt: informing about the trip, describing the suitcase and explaining why the company should pay for a new one. You have mentioned the journey and suitcase details but missed explaining the damage and directly requesting compensation for a damaged suitcase instead of a lost one.
Coherence and Cohesion
Use paragraphs to divide your letter neatly into introduction, body, and conclusion. Each part should clearly address different aspects of your complaint for better coherence.
Tone
The letter has a respectful tone appropriate for communicating with a company.
Detailing
Good use of detailing to describe the suitcase and the situation around its loss, which helps in understanding the scenario better.
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