You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter • introduce yourself • explain the situation • say what action you would like the company to take

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I’m going to write you a letter to draw your attention
about
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to
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the problem with the
car
I have rented recently from your company on 25th of July. I have been working as a taxi driver for many years at one of the most perfect and famous companies in my city. My working activity includes at least 8 hours
to carry
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carrying
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people or their luggage from one place to another place whose destination equals more
2
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than 2
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-3- hours to reach. Driving a
car
without
functioning
Correct article usage
a functioning
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air conditioner in
this
very hot weather is both uncomfortable and dangerous for health. After driving for a few days I started having serious headaches and my
overall
productivity decreased substantially. When I
was
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apply
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accepted the
car
I was assured by the dealer that it was working perfectly and there was no problem bothering
you
Correct pronoun usage
me
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. After 2 days, AC stopped working completely and that was big trouble for me. Despite the fact that I have already contacted the company about the problem a week ago nothing has been done yet. I request an immediate replacement of the
car
and expect a reply from you as soon as possible. I
also
believe I deserve an apology and
an
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apply
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appropriate compensation for the inconvenience caused to me. Yours faithfully, Jack
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suitable writing tone
Try to maintain a more formal tone throughout the letter. Phrases like 'drawing your attention' could be replaced with 'writing to inform' or 'writing to bring to your attention.'
logical structure
Ensure that you clearly structure your letter: introduction, body (explaining the problem and providing context), and conclusion (actions you want to be taken). This makes it easier to follow.
complete response
You have introduced yourself and explained the situation well with enough detail for the reader to understand the issue.
greeting and closing
The letter includes a closing that clearly states your expectations.
single idea per paragraph
Each paragraph covers a single idea, making your letter focused and easy to read.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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