You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter, » introduce yourself » explain the situation » say what action you would like the company to take

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Dear Sir or Madam, I am writing to request the replacement of my newly purchased Nokia N93 smartphone. My name is Jacob, and I reside in William Street Colony. I purchased the handset

last

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Monday. Unfortunately, after two to three hours of use, its software displayed an error and eventually the screen went black. I promptly contacted customer care and filed a complaint under reference number P262656. Despite assurances from your representative that the issue would be resolved within one week, it is now Friday of the following week, and I have not received any communication from your company.

Therefore

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, I would greatly appreciate it if you could personally look into

this

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matter. I have fulfilled all requirements for the replacement of the product, and I kindly request that you initiate the replacement process for my mobile phone to avoid potential legal action. I trust that you will investigate my complaint thoroughly and take

necessary

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the necessary

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action as soon as possible. Yours faithfully, Jacob Brown

Mrjit147Sat Jul 06 2024

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coherence cohesion

Your letter is clear and well-organized, but ensure you separate different ideas into distinct paragraphs more consistently. For instance, the introduction, explanation of the situation, and request for action could each be in their own paragraphs.

task achievement

You have covered all the essential points asked in the prompt comprehensively, which demonstrates a solid understanding of the task.

task achievement

The tone of your letter is suitably formal and respectful, which is appropriate for this kind of communication.

coherence cohesion

Your writing flows logically, making it easy to follow your message.

coherence cohesion

The opening and closing of the letter are appropriately handled, adding to the overall effectiveness of the communication.

3
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

164 words

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In some countries, more and more people are becoming interested in finding out about the history of the house or building they live in. What are the reasons for this? How can people research this?

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