The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The diagrams below

compares

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compare

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the

amount

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number

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of buses which

incoming

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are incoming

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on time and

lamentation

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the lamentation

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of passengers from 1999 to 2003.

Overall

, during

this

five - year

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five-year

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period, in 1999 remained the biggest indicator with 85% and 86%

in

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apply

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arriving on time, with all other times of service. In 2000 there was

sharp

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a sharp

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drop from 85% to 82%,

also

it

is

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apply

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was the lowest index in

first

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the first

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chart.

However

, the degree become increasing and was stable to the end of 2003

with

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at

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85%. It is interesting to note that

in

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at

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the beginning of

target

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the target

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was stable

with

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at

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86%,

while

from 2001 it

is

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apply

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started to decrease,

also

only in 2003 target index was lower than

actual

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the actual

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. As can be seen from the second diagram, was number of complaints in the beginning was

small

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a small

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amount of appeal and each year was increased. In the 2003 was the biggest displeasure people was 120 from 1000.