IELTS Writing Correction Service
Writing Samples
Band 5.5

You use public trasnport and have been facing issues. Write a letter to the public transport autoroties. In your letter include: why public transport is important to you what problem you face suggest what can be done to improve public transport

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Dear sir, For the past three months, I have been having issues with your transport services.
Initially
Linking Words
, I was very excited when your new buses started operating in the city,
however
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, I found out that they do more harm than good, and sincerely,
this
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 isn't good enough for your business. As you can see, the city transport systems which include your mega bus transits are very important to my daily activities. Especially, I use your buses to transport myself daily to work, and since they come with cheaper offers, I
also
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 use them for intercity
tour
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tours
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instead
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 of
train
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trains
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.
Therefore
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, I am
active
Add an article
an active
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 client of your company. Actually, for the past ninety days, I have noticed that your buses come late to their stations and they don't arrive at designated destinations on time.
Also
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, the issue with
rescheduling
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the rescheduling
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 of tickets is becoming unbearable.
As a result
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 of these, I have missed my business appointments on several
occassions
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occasions
 and
this
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 has been posing threats to my work. As a solution, and because I like your company, I will suggest you work more on your customer
services
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service
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 and
punctuality
Correct article usage
the punctuality
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 of your vehicles. If not, I will not hesitate to patronize other transit companies
instead
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. Thanks for your understanding. Yours sincerely, Moses.

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task achievement
Provide more specific examples or scenarios that illustrate the problems you are facing. This will help in achieving a more complete response.
coherence cohesion
Although the logical structure is good, you could improve coherence by using more transitional phrases to better link your ideas.
task achievement
The letter has an appropriate and polite tone throughout, making it suitable for a formal complaint.
coherence cohesion
The letter is well-structured into clear paragraphs, each focusing on a single idea or topic, which makes it easy to follow.
coherence cohesion
The greeting and closing are appropriate for a formal letter.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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