You recently bought a toy from a company online. When the toy was delivered, you found some problems with it. Write a letter to the company manager. In your letter: -Describe the toy -Explain the problems with it -Tell the manager what you would like her/him to do

Good afternoon, dear sir/madam. My name is Anastassia. I bought the sleeping support device (Teddy bear) in your online shop two weeks ago. It was for my teenage daughter who is struggling with sleeping problems. So I'm writing
this
letter for the purpose of asking for your help and advice. You have to understand how important is it to me.
Firstly
, when I got the parcel, I recognized that the bear was not working. I tried to change the batteries, but it was not effective.
Moreover
, the bear was torn. My daughter was so upset, she had waited for
this
toy for a long time. I want to ask your company to send us a new toy, and I'm expecting
any
Correct determiner usage
a
show examples
compliment from you.
Otherwise
, it will be the greatest disappointment in our life and it will be reflected in our review of social media. Looking forward to hearing from you. Best regards, Anastassia.
Submitted by anastasia on

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suitable writing tone
Your letter is clear and the problems are well described, but try to use more formal language to make it sound more professional.
complete response
It might be helpful to specify the order number or some identifying information to make it easier for the company to locate your purchase.
greeting and closing
Your greeting and closing are appropriately polite and suit the formal tone of a complaint letter.
single idea per paragraph
Each paragraph focuses on a single idea, which helps to keep the letter clear and organized.
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