You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like to company to take.
Good afternoon, dear sir/madam.
My name is Anastassia, I'm your permanent client. First of
all
let me, please, express my real delight in your online shop. It was not my Add a comma
all,
first,
even not the second purchase in your store, and I know that you have the best customer support I have ever seen.
4 days ago I bought my new laptop from the website. The laptop number on the site was LLT12345, and the parcel's number was NT567432CA. I urgently needed a new computer for my work. When I bought it, I ordered the Windows and Office installation. But when I obtained the parcel and started to check it, I recognized that it was empty. I guess it was unintentional, however
, I really can't work now.
So, I'm writing this
letter with the purpose of asking for a solution. I am convinced, that you can send a technician to install it to my laptop at all of the programs I have purchased. Moreover
, I think that it'll be the best solution to my problem.
Looking forward to hearing from you.
Best regards, Anastassia.Submitted by anastasia on
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task achievement
Consider providing a bit more detail about the flaw or issue for complete clarity.
coherence cohesion
The greeting and closing are polite and appropriate, demonstrating good command of formal writing conventions.
task achievement
The letter maintains a courteous and respectful tone throughout, which is essential in formal communication.
coherence cohesion
Each paragraph addresses a single idea, which makes the letter easy to follow.
coherence cohesion
The logical structure is clear and well-organized.