There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear ...........,
Dear Sir/Madam,
I am writing
this
letter to you to relay some difficulties I have witnessed in the past couple of weeks with your bus service company with reference to reliability in the "Okwa area" where I live: The major concerns I have are directed towards the arrival time of the vehicle and their functional conditions.
Firstly
, with reference to when they arrive; I have been late to work on three occasions because of the delay I encountered with the buses arriving later than indicated on the app and this
caused me to receive queries at all instances. Secondly
, as regards the working conditions; it is with great displeasure to mention that on one of my trips, the vehicle encountered an issue with the engine which caused all passengers to be left stranded and I arrived at my destination very late.
I will advise the company to review its app features such
as the arrival time and program a range of arrival times instead
of a particular one so that individuals can schedule themselves better. Also
, frequent servicing and vehicle check-ups will ensure that they are in good and functional condition.
I earnestly look forward to your swift and positive response.
Yours faithfully,
Oluwadamilola Owolabi.Submitted by damilolasogbanmu on
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task achievement
You have thoroughly addressed each of the points mentioned in the prompt. However, consider adding more specific examples or additional details to further illustrate the impact of the issues.
coherence cohesion
Although there is a clear structure to your letter, using more transitional phrases could improve the flow between sentences and paragraphs.
task achievement
The tone of your letter is suitable and polite for addressing a company manager, which strengthens your request.
task achievement
You have effectively used a specific example to illustrate one of the key problems, which makes your complaint more compelling.
coherence cohesion
Your closing and greeting are appropriate and professional, enhancing the formal tone of the letter.
coherence cohesion
Each paragraph focuses on a single idea, making it easy to follow your points.