The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve) Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The bar graphs provide information about the actual and target

performance

of a bus company and the number of complaints.

Overall

, except for 2003, the actual percentage of services arriving on time was lower than the goal over the course of the period.

Furthermore

, the count of complaints experienced a gradual increase throughout the period given. Looking in more detail, the target rate of punctuality comprises 86% but the accomplished proportion was around 85% in 1999.

Additionally

, the actual

performance

dropped by 82%,

while

this

figure for the aim remained stable in 2000. By 2002, the objective of a bus company declined to 85%,

whereas

the true

performance

increased to 84%.

However

, in 2003 the actual

performance

surpassed the target one, at approximately 85% compared to 84.5%. Regarding the complaints, the total count commenced at 70 in 1999.

In addition

,

this

stat observed a slight decrease in 2001, before a slight increase of 100.

Afterward

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Afterwards

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, people complain much more than in previous years, reaching

the

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a

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number of its peak at 120.