IELTS Writing Correction Service
Writing Samples
Band 8

You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

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Dear Sir or Madam, I am writing
this
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 letter to inform you that I am facing some issues with the
car
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 that I recently bought from your company. Before I explain the problems with the
car
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, I would like to bring to your attention that your customer communication service is not the best. I tried to call your helpline
,
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apply
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 and sent messages and emails but I have not received any response. So, it makes it very hard to contact your staff. Please ensure better communication with your customers to avoid any inconvenience. That said, I bought a used
car
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 from your company and I am facing problems with the brake system. As per our agreement, new
brakes
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 were supposed to be installed.
However
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, the condition of the
brakes
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 is below standard. It is very dangerous for me to drive a
car
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 without good
brakes
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.
Therefore
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, I would like to request you to replace the
brakes
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 of my
car
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. The replacement should be free of cost because of the warranty for 6 months. Please share your availability with me and I can bring the
car
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 to your garage. Thank you for your consideration. I look forward to hearing from you soon. Yours faithfully, Hamza

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task achievement
You’ve successfully addressed all the bullet points in the task. To improve your score in achieving the task, consider elaborating more on the problems encountered to convey the scale or significance.
coherence cohesion
Your letter is well-structured and clear, presenting each point in separate paragraphs. You might consider having a brief concluding sentence before the closing, summarizing the actions you'd like taken.
coherence cohesion
The greeting and closing of your letter are appropriately formal for a letter to a company manager.
task achievement
You maintained a formal and respectful tone throughout the letter, which is highly suitable for this type of correspondence.
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