You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

✨ Do you want to improve your IELTS writing?
Dear Sir or Madam, I am writing
this
Linking Words
letter to inform you that I am facing some issues with the
car
Use synonyms
that I recently bought from your company. Before I explain the problems with the
car
Use synonyms
, I would like to bring to your attention that your customer communication service is not the best. I tried to call your helpline
,
Remove the comma
apply
show examples
and sent messages and emails but I have not received any response. So, it makes it very hard to contact your staff. Please ensure better communication with your customers to avoid any inconvenience. That said, I bought a used
car
Use synonyms
from your company and I am facing problems with the brake system. As per our agreement, new
brakes
Use synonyms
were supposed to be installed.
However
Linking Words
, the condition of the
brakes
Use synonyms
is below standard. It is very dangerous for me to drive a
car
Use synonyms
without good
brakes
Use synonyms
.
Therefore
Linking Words
, I would like to request you to replace the
brakes
Use synonyms
of my
car
Use synonyms
. The replacement should be free of cost because of the warranty for 6 months. Please share your availability with me and I can bring the
car
Use synonyms
to your garage. Thank you for your consideration. I look forward to hearing from you soon. Yours faithfully, Hamza
Submitted by mhamza.yahya on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task achievement
You’ve successfully addressed all the bullet points in the task. To improve your score in achieving the task, consider elaborating more on the problems encountered to convey the scale or significance.
coherence cohesion
Your letter is well-structured and clear, presenting each point in separate paragraphs. You might consider having a brief concluding sentence before the closing, summarizing the actions you'd like taken.
coherence cohesion
The greeting and closing of your letter are appropriately formal for a letter to a company manager.
task achievement
You maintained a formal and respectful tone throughout the letter, which is highly suitable for this type of correspondence.
What to do next:
Look at other essays: