You ordered two items through the Internet and you received two different items. Write a letter to the manager: Explain about what you ordered Ask why the two other items were different Ask about how would he solve this problem.

Dear sir, I am Zenith Patel from Oakville. Today, I received a courier from your company via DHL delivery services. In that package, I received an external hard disk and a laptop which I ordered online through your e-commerce website www.jhsbcshd.com. I am writing

this

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letter to you to raise a complaint about the wrong that was delivered to me. I ordered an external hard disk from Samsung company which holds a storage capacity of 1 TB.

However

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, I received a hard disk of 500 GB from some unknown brand.

Additionally

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, I had purchased an Asus laptop with 15 GB RAM, but

instead

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, you sent me a laptop with RAM with 7.5. GB. I have been a regular and loyal customer of your website but

this

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is the first time

such

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an error occurred. As I paid online, I have a payment receipt for both things. To resolve

this

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issue, you can either send me a complete refund of my purchase or the actual items which I ordered.

Also

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please advise me how you want me to send

this

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wrong item back to you. Hoping for a prompt reply regarding the matter! Best regards, Zenith

vahorasafwan2211Sun Apr 27 2025

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coherence and cohesion

Consider structuring your letter into more distinct paragraphs. For instance, one paragraph could focus solely on what you ordered, another on the issues with the received items, and a final one on the resolution you seek.

task achievement

While the tone is generally polite, using phrases such as 'I would appreciate it if you could...' can enhance the tone and make the request seem more courteous.

task achievement

The letter clearly states the items ordered and the issues faced, showing a clear understanding of the task.

coherence and cohesion

The closing statement expresses hope for a prompt reply, which is a positive way to end the letter.

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6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

195 words

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You ordered two items through the Internet and you received two different items. Write a letter to the manager: Explain about what you ordered Ask why the two other items were different Ask about how would he solve this problem.

Children nowadays watch significantly more television than in the past, which reduces their activity levels accordingly. What are the advantages and disadvantages for children of watching television?

Diet, not exercise, is the most important element in maintaining one’s health. Do you agree or disagree with this statement? Use details and reasons to support your point of view.

Being a celebrity, such as a famous film star or sports personality, brings problems as well as benefits. Do you think that being a celebrity brings more benefits or more problems?

Some people believe that it is wrong to keep animals in zoo while others think that zoo are both entertainment and fun, discuss both the views and give Ur opinions.

In today's world, people spend a lot of money on appearance because they want to look younger. Why does this happen? Do you think this is a positive or negative development?