Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter * say what has happened and how you feel * ask them to explain why there has been a delay * ask them to repair the radio very quickly or to supply you with a new radio

Dear Sir or Madam, I am writing to inform you about the

radio

Use synonyms

I have purchased in the shop. After two weeks I bought a

radio

Use synonyms

in the shop when I arrived home and I tried to turn it on it did not work, I read in the catalogue and understood how I could turn it on but still, it did not work. I feel angry and disappointed.

Then

Linking Words

I called the support service and explained what happened and he said they would fix it soon,

then

Linking Words

they took the

radio

Use synonyms

but until now they have not called me back! Why it is taking

this

Linking Words

long time, I have been waiting for two weeks.

However

Linking Words

, I hope you repair the

radio

Use synonyms

very quickly because I need it soon or supply me with a new one, I am waiting for your response. Thank you for understanding my situation. Kind regards. Lulu Ahmed

lulu221221

Jun 22, 2025

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coherence and cohesion

Make sure to organize your ideas well. Start with a clear introduction, explain the issue in detail, and end with a strong conclusion.

task achievement

Include more details about your feelings and the importance of the radio to make it more persuasive.

task achievement

You clearly stated the problem with the radio and how you felt about it.

coherence and cohesion

Your letter follows a basic structure: introduction, body, and conclusion.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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3
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

151 words

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Topic Vocabulary:

malfunctioning
inconvenience
promptly
compensation
customer satisfaction
reliable
favorable resolution
essential
retail business
well-known chain
swift resolution
personal use
disappointment
frustration
inquiry

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