You have bought clothes from a shop in a different city, and one garment turned out to be defective. Write a letter to the manager of the store and explain What did you buy there? What defect did you find? How would you like to solve this issue?

Dear Sir or Madam, I am writing to let you know that I recently

did shopping

Wrong verb form

shopped

show examples

from

Change preposition

show examples

your store, Zara, located in the Lynden Park Mall, Brantford, Ontario. I bought a winter jacket and a pair of jeans from your shop.

Even I

Correct word order

I even

show examples

purchased a pair of shoes as well. As soon as I reached home, I opened the shopping bags to show my sister what I bought, and as we were going through the stuff, we found that the winter jacket had discolouration on the back. Actually, I did not get a chance to look at the article in the shop because the size I needed was not available in the front, so I asked the lady at the counter to assist me in finding the right size. She mentioned that the size I

need is

Wrong verb form

needed was

show examples

available in the warehouse;

therefore

Linking Words

, she grabbed the jacket from the warehouse,and I just paid for it as there was a long queue behind me. Would you kindly issue the refund or provide

mewith areplacement

Correct your spelling

me with a replacement

as soon as possible, because I am leaving for London next week. I have attached a copy of the receipt for your reference. Please do the needful at the earliest. Thank you for your time. Yours faithfully, Simranpreet Kaur

bhullarsimran2121

Jul 23, 2025

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coherence and cohesion

Try to organize the letter into clear paragraphs. Start with the main issue, then describe the problem, and finally state your request clearly.

task achievement

Make sure to clearly mention all your purchases at the start to avoid confusion.

task achievement

Proofread your letter for small typos, like 'areplacement' which should be 'a replacement'.

coherence and cohesion

The greeting and closing are polite and appropriate for a formal letter.

task achievement

You clearly explain the problem with the jacket and the situation of your shopping experience.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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1
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
5
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

211 words

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Topic Vocabulary:

defective
garment
purchase
issue
exchange
refund
store credit
wearability
usability
customer service
resolution
contact details
order number
receipt
expectation

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You have bought clothes from a shop in a different city, and one garment turned out to be defective. Write a letter to the manager of the store and explain What did you buy there? What defect did you find? How would you like to solve this issue?

Use a variety of complex and simple sentences

The importance of biodiversity is being more widely recognised as increasing numbers of species come under treat What can be done to maintain biodiversity?

In the future all cars, buses and trucks will be driverless. The only people travelling inside these vehicles will be passengers. Do you think the advantages of driverless vehicles outweigh the disadvantages?

Some experts believe that it is better for children to begin learning a foreign language at primary school rather than secondary school. Do the advantages of this outweigh the disadvantages?

Write a letter to your colleague asking for help in setting up equipment for your presentation. In your letter, you should- -tell when and where presentation will take place -describe your arrangements -tell him/her what equipment you need

In some countries university students live at home with their family while they study, whereas in other countries students attend university in another city. Do you think the benefits of living away from home during university outweigh the disadvantages?