You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

Dear Sir/Madam, Hope you are doing
good
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well
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and
this
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email finds you well. My name is Gurleen Kaur. Currently,
i
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I
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am living in Malton, Mississauga. I want to
put
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draw
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your attention
on
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to
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my order. Approximately 9 days ago, I made an order of
Black
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a Black
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colour tracksuit by Puma
and
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, and
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it was clearly written that I
need
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needed
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size M
and
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, and
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also i
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I also
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maked
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made
sure that before
doing
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making
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the payment. But today when
,
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apply
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I
recieved
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received
the parcel
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, i
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i
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I
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saw that it was only
hoodie
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a hoodie
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the
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, the
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lower
of
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part of
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that tracksuit is missing
and
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, and
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even the size of
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the hoddie
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hoddie
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hoodie
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is XS (extra small). Honestly speaking, I am totally disappointed by the service
becuase
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because
i
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I
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planned a trip to
backhome
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home
and
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, and
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i
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I
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really want to purchase that for my sister. She is really admired by that now when
i
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I
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will inform her that
i
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I
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did'nt recieve
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didn't receive
her gift.
Then
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she will be so upset. At
last
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, can be please
double check
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double-check
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it and send me my order again
or
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, or
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if you are unable to do
so
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so,
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can you please refund my money as soon as possible. Hope to hear back soon. Sincerely, Gurleen Kaur

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task response
Task response: Be clear about order details and what you want (a replacement or refund) in one short note.
structure
Coherence: Split ideas into two parts. First cover the order and what is wrong, then say what you want. Use one idea per paragraph.
content
The letter gives the item, place, and date of the order.
tone
The tone is polite and calm most of the time.
Topic Vocabulary:
  • faulty
  • dissatisfied
  • rectify
  • refund
  • replacement
  • defective
  • customer service
  • resolve
  • item description
  • online transaction
  • discrepancy
  • compensation
  • order number
  • acknowledgement
  • customer satisfaction
  • prompt action
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