Write a letter to the car rental company. In your letter: •Explain when and where you rented the car •Describe what happened and the problems you faced •Say what action you would like the company to take

Dear Sir or Madam, I am writing to report my dissatisfaction with a car I and my friends rented from your New York office on 5th February 2026. On February 5th 2026 , I rented a black Benz. We were promised that the vehicle was in perfect condition.
However
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, right after we entered
on-to
Use the right word
onto
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the highway, the engine started making a loud noise and stopped running. We managed to drive the car to safety and had to call the towing company to tow it to the nearest mechanic. I do understand mistakes happen, and I would appreciate, if you would like to refund me for the amount that we paid for the rental.
In addition
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, I kindly request you to reimburse the tow expense
along with
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a considerable compensation for all the trouble
that is
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caused. I hope to drive some good cars next time I rent. Yours faithfully, John Doe

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task response
Task response: Make a clear wish list. Say what you want (money back, cost you paid and a fee for tow) and give a date by when you want to hear back.
structure
Coherence and structure: Use 3 short parts. First: why you write. Second: what happened. Third: what you want. Use small links like first, next, then.
grammar
Grammar and form: Fix small errors. Use simple, correct sentences. For example 'On February 5, 2026' and 'I rented a black car'.
tone
Tone: Keep a polite and formal tone. Do not use too many words, and be fair.
structure
The letter shows date and place and starts with a formal greeting.
content
The letter tells what happened and what you want.
structure
The closing shows respect with 'Yours faithfully'.
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