You ordered an item online, but it has not arrived. Write a letter to the company. Explain what you ordered. Describe the problem. Ask the company to resolve it.

6.0 / 9

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Dear Sir, I am writing to complain about the poor service I received at your company. My clothes package has not arrived as of Sunday, 21st of

March

Use synonyms

;

however

Linking Words

, I expected to receive it between 21st and 22nd of

March

Use synonyms

This

Linking Words

puts me in a big problem with my followers because I have to prepare for my birthday.

First,

Linking Words

the problem happened because of a technical issue in the app, which delayed the notification to your customer service about my package.

This

Linking Words

happened on 19

March

Use synonyms

, and they informed me that they received my order on the morning of 21

March

Use synonyms

and expected to deliver it on the evening of 22

March

Use synonyms

Second,

Linking Words

could you please resolve

this

Linking Words

issue and deliver it on 22

March

Use synonyms

? So I can enjoy my birthday.

Finally

Linking Words

, I look forward to receiving your response. Yours faithfully, Saif

saifalbakry2

Oct 23, 2026

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task response

Say clearly what clothes you ordered, such as the type, size, or order number. This will help the company find the order.

task response

The date is not fully clear. Say the date you were meant to get the item and the date you are writing the letter.

task response

Ask for a clear next step, such as fast delivery, a new item, or your money back if it cannot come in time.

coherence and cohesion

Put the facts in a clear order: what you ordered, what went wrong, and what you want the company to do.

coherence and cohesion

Use simple links between ideas, such as 'However', 'Therefore', and 'If this is not possible'.

coherence and cohesion

The point about your followers is not clear. Explain it more simply, or say only that you need the clothes for your birthday.

task response

You explain that the item has not arrived and you ask the company to deliver it soon.

task response

The letter uses a polite and formal start and end.

coherence and cohesion

Your letter has clear parts for the problem and your request.

coherence and cohesion

You use time words and dates to show when the problem happened.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

142 words

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Topic Vocabulary:

order number
shipment
delivery
damaged
defective
package
request
replacement
refund
customer support
awaiting your prompt response
solution
photos attached
upon inspection
apologies in advance

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You ordered an item online, but it has not arrived. Write a letter to the company. Explain what you ordered. Describe the problem. Ask the company to resolve it.

Some people consider prices as most important thing to think about when buying product (such as cell phone) or service (eg. medical treatment). Do you agree or disagree

At the present time, the population of some countries includes a relatively large number of young adults, compared with the number of older people. Do the advantages of this situation outweigh the disadvantages?

Experts say if old people spend time and get along with others and exercise every day, they will be healthier and happier. However, many elderly are suffering from loneliness and lack of fitness. Discuss the causes and solutions?

In many countries, students leave high school without learning how to manage their money. Why is that the case? What could be done to tackle the issue? Give reasons for your answer and include any relevant examples from your own knowledge or experience.

Many people believe that children should learn financial management and budgeting at school. To what extent do you agree or disagree